GexFlow — Privacy Policy
Last updated: [DATE OF PUBLICATION]
Draft pending legal review — not yet in effect. Reflects what the system actually collects as of that date; update if data practices change. Prepared 2026-10-22.
This Privacy Policy explains how House Genius LLC (Texas, USA; 6318 Moncrieff Dr., Austin, TX 78747; contactus@gexflow.net), operator of GexFlow ("we"), collects, uses and shares personal information when you use gexflow.net, app.gexflow.net and related services (the "Services").
1. Information we collect
You give us: name, email address and password (stored only as a one-way hash); messages, problem reports and suggestions (with the date and time); preferences you choose in the app (layouts, windows, indicators, alerts, language). Created when you use the Services: account and session records (sign-in time, IP address, approximate device/browser information), security logs (sign-in attempts, registration attempts), feature usage needed to operate the app (for example, active alerts), and the technical context you choose to attach to a report (symbol, screen size, language). Payments: handled by Stripe. We receive a customer ID, subscription status, plan, amounts, dates and limited card information such as brand and a card fingerprint used to prevent trial abuse. We never receive or store your full card number. Broker connections (only if you choose to connect one): tokens needed to read data from that broker, stored on our servers and used only for the features you enable. Analytics: we use privacy-friendly, cookie-less analytics (Cloudflare Web Analytics) that count aggregate visits without building a profile of you. [If the Meta pixel or other advertising tags are later enabled, this section and the Cookie Policy must be updated and consent requested where required.]
2. How we use it
To create and secure your account; provide the Services and your preferences; process payments, trials, refunds and disputes; verify email and prevent fraud and abuse (for example, limiting free trials per device/IP and per card); answer and resolve your reports; send service emails (verification, password reset, receipts, important changes); improve the Services; comply with law and enforce our Terms. We do not sell your personal information and we do not use it for third-party advertising.
3. Legal bases (EEA/UK users)
Performance of our contract with you; our legitimate interests in securing and improving the Services and preventing fraud; compliance with legal obligations; and your consent where required (for example, optional marketing or non-essential cookies).
4. Who we share it with
Service providers who process data on our behalf under contract: payment processing (Stripe), hosting and network security (including Cloudflare), email delivery, and bot protection (Cloudflare Turnstile). Authorities when required by law or to protect rights and safety. A successor in a merger, acquisition or sale of assets, under this Policy.
5. International transfers
We are based in the United States and process data there. Where required, we rely on appropriate safeguards such as standard contractual clauses with our providers.
6. Retention
Account data while your account is active and for a reasonable period afterwards to comply with legal, tax and accounting obligations and resolve disputes. Security logs for short periods (for example, sign-in attempts are kept 24 hours to 30 days). Payment records as required by law.
7. Security
Passwords are hashed; sessions use secure, HttpOnly cookies over HTTPS; sign-in and registration are rate-limited; payment events are verified with cryptographic signatures. No method is 100 % secure; please use a strong, unique password.
8. Your choices and rights
You can update your information and preferences in the app, cancel your subscription at any time, and ask us to access, correct, export or delete your personal information by writing to contactus@gexflow.net. Depending on where you live (for example, California, Texas, the EEA or the UK) you may have additional rights, including to opt out of certain processing; we will not discriminate against you for exercising them. We will verify your identity before acting on a request.
9. Children
The Services are not directed to anyone under 18 and we do not knowingly collect their information.
10. Changes
We may update this Policy; we will post the new version with its date and notify you of material changes.
11. Contact
House Genius LLC — 6318 Moncrieff Dr., Austin, TX 78747, USA — contactus@gexflow.net